Refund policy

We strive to ensure that you receive products of the highest quality that you are completely satisfied with. 

In the rare event that your order arrives damaged or incorrect, please contact us within seven days of receiving your items so we can arrange a replacement or refund*.

Please note that due to the personalised nature of our products, we do not accept change of mind returns. 

It is your responsibility to ensure that all customisation options such as names and dates are correct. We are not liable for incorrect provided information. 

*Refunds will only be given if a product cannot be replaced or does not meet consumer guarantees.